Privacy Policy

When you use our services, you’re trusting us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control.

This Privacy Policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage, export, and delete your information.

Information we collect:

For those users who provide requisite authorization during the account setup and login process, YeeFlow collects information from enquiry forms, contacts forms, Google GSuite or Microsoft Office 365, and others, as applicable to provide better service to all users. This includes first name, last name, email address, phone numbers and email groups that users belong to. Our legitimate interest is to optimize our product, increase user experience, enhance our customer support, and improve our internal process efficiency.

Information we collect as customers use our service.

YeeFlow may collect specific information about how customers use our product. This include situations such as how a customer uses a specific feature and when a customer uses the product. The information is collected as data logs, images, or a logical sequence of images/videos to reply an issue encountered by a user. Our logging system automatically collects information such as the internet protocol address, browser type, browser language, referring URL, features accessed, errors generated, time zone, geo-location data, operating system information, and other such information that is transmitted in the header of the user’s HTTP request. This information is stored in log files. YeeFlow uses these log files to analyze trends, administer, and improve the application. Our legitimate interest is to optimize our product, increase user experience, enhance our customer support, and improve our internal process efficiency.

Cookies

We use cookies on all our websites and software applications. Cookies are small text files that your browser saves on your computer and mobile device, which allow an analysis of your usage. Cookies contain information about your device and your connection to the Internet, such as: IP address, operating system and browser used. We use our access to the information in the cookies to optimize our offering, to present appropriate content to customers easily, and to improve our advertising and marketing. This is done as follows: Most of the cookies we use are so-called session cookies, which are automatically deleted by your browser after the end of your visit to our website. Session cookies provide us with information about visitor behavior on our website, which we analyze. With the knowledge gained, we will make our website more user-friendly, place important content on the most popular pages and develop our marketing strategies according to the interests of our target audience. Other cookies are stored longer on your device and allow us to recognize you as a user during a subsequent visit to our website. We do not pass on information that we receive through our cookies to third parties. By using the “Incognito” or “Private” mode of your browser, or by means of adjusting the settings in your browser, you can prevent the installation of cookies. As a result, some of the facilitation of operating our website will no longer work. Nevertheless, you can use the website, login and all offers of yeeflow.com even without cookies. Our legitimate interest is to optimize our product, increase user experience, enhance our customer support and improve our internal process efficiency.

How we use the Information we collect

YeeFlow uses the above information for the following general purposes: service provisioning, billing, identification and authorization, service improvement, and research. When a customer contacts YeeFlow, we may keep a record of customer communication to help solve any issues the customer might be facing.

If you contact us by email or contact form, the information you provide will be stored for the purpose of processing the request and for possible follow-up questions. Please email us at privacy@yeeflow.com to assert your data protection rights. Please read the section entitled “Your rights to access, rectification, cancellation, limitation of processing, data portability and to withdraw consent”.

1. Service Providers. We may provide access to or share your information with select third parties who perform services on our behalf. These third parties provide a variety of services to us, including without limitation billing, sales, marketing, provision of content and features, advertising, analytics, research, customer service, shipping and fulfillment, data storage, security, fraud prevention, payment processing, and legal services.

2. To continue using the Services after the free trial period, you must begin a paid subscription which requires a valid credit card. Enterprise customers may request a paper contract that includes alternative billing arrangements including purchase orders.

How Secure is your personal data and information with us?

We work hard to protect YeeFlow and our users from unauthorized access or unauthorized alteration, disclosure, or destruction of information we hold. In particular:

1. We encrypt our services using SSL.

2. We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.

3. We restrict access to personal information to YeeFlow employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

Managed accounts and administrators:

If you register or access the Services using an email address with a domain that is owned by your employer or organization, and such organization wishes to establish an account or site, certain information about you including your name, profile picture, contact info, content and past use of your account may become accessible to that organization’s administrator and other Service users sharing the same domain. If you are an administrator for a particular site or group of users within the Services, we may share your contact information with current or past Service users, for the purpose of facilitating Service-related requests.

How we store and secure information we collect

Information storage and security

We use data hosting service providers in the Singapore to host the information we collect, and we use technical measures to secure your data.

While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.

Your rights of access, rectification, cancellation, limitation of processing, data portability and to withdraw consent

We will provide access to your personal data stored by us at any time. If you wish, you will receive it in a structured, commonly-used and machine-readable format. We will be happy to correct, edit, limit, or delete your personal data at your request, provided that no statutory storage requirements are in conflict, or forward them to another responsible office. If your personal data stored with us has been processed incorrectly, out-of-date, or unlawfully, you can restrict its processing by us. Finally, you may change or revoke your consent to the processing of your personal information at any time with future effect. To contact us for any of these concerns, please email us at privacy@yeeflow.com. Our legal basis for the disclosure, correction, deletion, limitation of processing and data transmission is the respective request of the data subject. You have the right to complain about the improper processing of your personal data (such as collection, storage, modification, transfer, deletion, etc.) by emailing us at privacy@yeeflow.com.

Account information: We retain your account information for as long as your account is active and a reasonable period thereafter in case you decide to re-activate the Services. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve our Services. Where we retain information for Service improvement and development, we take steps to eliminate information that directly identifies you, and we only use the information to uncover collective insights about the use of our Services, not to specifically analyze personal characteristics about you.

Information you share on the Services: If your account is deactivated or disabled, some of your information and the content you have provided will remain in order to allow your team members or other users to make full use of the Services. For example, we continue to display votes you sent to the users that received them and continue to display content you provided.

Managed accounts: If the Services are made available to you through an organization (e.g. your employer), we retain your information as long as required by the administrator of your account. For more information, see "Managed accounts and administrators" above.

Other important privacy information

Notice to End Users

YeeFlow is intended for use by organizations. Where the Services are made available to you through an organization (e.g. your employer), that organization is the administrator of the Services and is responsible for the accounts and/or Service sites over which it has control. If this is the case, please direct your data privacy questions to your administrator, as your use of the Services is subject to that organization's policies. We are not responsible for the privacy or security practices of an administrator's organization, which may be different than this policy.

Administrators may be able to:

require you to reset your account password;

restrict, suspend or terminate your access to the Services;

access information in and about your account;

access or retain information stored as part of your account;

install or uninstall third-party apps or other integrations

In some cases, administrators can also:

restrict, suspend or terminate your account access;

change the email address associated with your account;

change your information, including profile information;

restrict your ability to edit, restrict, modify or delete information

Even if the Services are not currently administered to you by an organization, if you use an email address provided by an organization (such as your work email address) to access the Services, then the owner of the domain associated with your email address (e.g. your employer) may assert administrative control over your account and use of the Services at a later date. You will be notified if this happens.

Please contact your organization or refer to your administrator’s organizational policies for more information.

Contact Us

If you have questions or concerns about how your information is handled, please direct your inquiry to privacy@yeeflow.com.

Modification of this Privacy Policy

We reserve the right to change this Privacy Policy from time to time to ensure that it complies with current legal requirements or to implement changes to our services in the Privacy Policy, such as when introducing new services. Your new visit will be subject to the new privacy policy.

Last Updated: June 06, 2019